Terms & Conditions

Terms & Conditions

Last Updated: [Insert Date]

Welcome to [Your Store Name] (“we”, “our”, “us”). These Terms & Conditions govern your use of our website and the purchase of products from our Shopify store.

By using this website, you agree to these Terms & Conditions. If you do not agree, please do not use our website.

1. About Us

[Your Store Name] is a furniture retailer offering sofas, beds, mattresses, dining furniture, home accessories, and related products through our online store and showroom.

2. Products & Availability

All products are subject to availability.

We aim to ensure all product descriptions, pricing, dimensions, colours, and images are accurate. However:

  • Colours may vary slightly due to screen settings and lighting.
  • Measurements are approximate.
  • Some products may have minor variations due to manufacturing tolerances.

We reserve the right to discontinue products or amend specifications without notice.

3. Pricing

All prices shown on the website are in GBP (£) and include VAT unless otherwise stated.

We reserve the right to change prices at any time without notice.

In the event of a pricing error, we reserve the right to cancel or refuse any order placed at the incorrect price.

4. Orders

When you place an order, you will receive an email confirmation. This does not mean your order has been accepted.

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities purchased
  • Request additional verification before accepting an order

Payment must be received in full before dispatch unless otherwise agreed.

5. Delivery

We deliver to selected UK mainland areas.

Estimated delivery times are provided as guidance only and are not guaranteed.

Delivery may be delayed due to:

  • Supplier delays
  • Weather conditions
  • Courier issues
  • Circumstances beyond our control

Customers are responsible for ensuring:

  • Accurate delivery information is provided
  • Items will fit through entrances, hallways, staircases, and intended rooms
  • Someone is available to receive the delivery

Additional delivery charges may apply for failed deliveries or redelivery attempts.

6. Click & Collect

Where available, customers may collect items directly from our showroom or warehouse.

Collection times will be confirmed once the order is ready.

Customers must inspect goods upon collection and report any visible damage before leaving.

7. Returns & Refunds

You have the right to return eligible online purchases within 14 days of delivery under the Consumer Contracts Regulations.

Returned items must:

  • Be unused
  • Be in original packaging where possible
  • Be in resalable condition

The following items may be non-returnable unless faulty:

  • Made-to-order furniture
  • Customised products
  • Mattresses removed from sealed packaging for hygiene reasons

Refunds will be processed once returned goods have been inspected.

Return delivery costs may apply unless the item is faulty or incorrect.

8. Faulty or Damaged Items

Please inspect your order upon delivery.

Any damage, faults, or missing items should be reported within 48 hours of delivery with photographs where possible.

If a product is confirmed faulty, we may:

  • Repair the item
  • Replace the item
  • Offer a full or partial refund

This does not affect your statutory rights.

9. Product Care

Customers are responsible for following all care instructions provided with products.

We are not responsible for damage caused by:

  • Improper use
  • Lack of maintenance
  • Normal wear and tear
  • Accidental damage
  • Incorrect assembly by the customer

10. Assembly

Some products may require self-assembly.

Assembly services may be available at an additional cost depending on location.

Customers must ensure adequate access and space before assembly appointments.

11. Finance & Payments

Where finance options are available, all finance applications are subject to approval by the finance provider.

Failure to meet payment obligations may affect your credit rating.

12. Gift Cards & Promotional Codes

Promotional codes:

  • Cannot be exchanged for cash
  • May have expiry dates
  • May exclude selected products

We reserve the right to withdraw promotions at any time.

13. Website Use

You agree not to:

  • Misuse our website
  • Attempt unauthorised access
  • Upload harmful software
  • Use content without permission

All website content including images, logos, branding, and text remains our property unless otherwise stated.

14. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits
  • Delays outside our control

Our liability shall not exceed the total value of the order purchased.

Nothing in these Terms excludes your statutory consumer rights.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to such processing.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

[Your Store Name]
[Your Address]
[Your Email Address]
[Your Phone Number]
[Your Website URL]


can you add the 12 month warranty which is based on manufacturer faults and what it covers

18. 12 Month Manufacturer Warranty

We provide a 12 month warranty on selected furniture products from the date of delivery or collection.

This warranty covers manufacturing defects and workmanship faults only under normal domestic use.

What the Warranty Covers

The warranty may cover:

  • Structural frame defects
  • Recliner mechanism faults
  • Manufacturing defects in stitching or upholstery
  • Faulty electrical components on power recliners
  • Manufacturing-related foam or spring issues
  • Defective fittings or hardware
  • Faults caused by defective materials or factory workmanship

If a valid fault is identified, we may at our discretion:

  • Repair the item
  • Replace the affected part
  • Offer a replacement product
  • Provide a partial or full refund where appropriate

What the Warranty Does Not Cover

The warranty does not cover:

  • General wear and tear
  • Accidental damage
  • Misuse or neglect
  • Damage caused by pets
  • Stains, spills, burns, or cuts
  • Improper cleaning methods
  • Colour fading from sunlight
  • Commercial or non-domestic use
  • Damage caused by incorrect assembly by the customer
  • Natural softening of foam or cushions over time
  • Minor settling, creasing, or stretching of fabrics/leather through normal use
  • Customer dissatisfaction relating to comfort preference after use
  • Damage caused during self-transport or customer collection

Warranty Claims

To make a warranty claim, customers must:

  • Provide proof of purchase
  • Supply photographs/videos of the issue where requested
  • Report faults within a reasonable timeframe after discovery

We reserve the right to inspect the product before approving any warranty claim.

Repairs or replacements carried out under warranty do not extend the original warranty period unless required by law.

This warranty is provided in addition to your statutory consumer rights under UK law.