Shipping policy

Shipping & Delivery Policy

Last Updated: 09/05/2026

At Half Price Furniture Warehouse, we aim to provide a smooth and reliable delivery service for all furniture and home products purchased through our website or showroom.

1. Delivery Areas

We currently deliver to most areas across the UK mainland.

Some remote locations, offshore islands, Northern Ireland, Highlands, or postcode-restricted areas may incur additional delivery charges or may be unavailable for delivery.

If your area is affected, we will contact you before processing your order.

2. Delivery Times

Estimated delivery times vary depending on product availability and delivery location.

Typical delivery estimates:

  • In-stock items: 3–14 working days
  • Special order items: 2–12 weeks
  • Mattresses & accessories: 2–7 working days

Delivery estimates are provided as guidance only and are not guaranteed.

Delays may occur due to:

  • Supplier delays
  • Courier disruptions
  • Weather conditions
  • Traffic or logistical issues
  • Circumstances beyond our control

3. Delivery Charges

Delivery charges are calculated at checkout based on:

  • Delivery postcode
  • Product size
  • Order value
  • Delivery service selected

We may occasionally offer free delivery promotions on selected products or minimum spend orders.

4. Delivery Process

Customers are responsible for ensuring:

  • Delivery details are accurate
  • Someone aged 18 or over is available to accept delivery
  • Adequate access is available for the furniture

Please ensure:

  • Doorways, hallways, staircases, and lifts are measured before ordering
  • The product will fit into the intended room

We cannot accept responsibility if items do not fit due to access restrictions.

5. Failed Deliveries

If delivery cannot be completed due to:

  • No one being present
  • Incorrect delivery information
  • Restricted access
  • Unsafe delivery conditions

Additional delivery or redelivery charges may apply.

6. Click & Collect

Customers may collect selected items directly from our showroom or warehouse where available.

Collection will only be available once confirmation has been provided that the order is ready.

Customers must inspect items upon collection and notify us immediately of any visible issues before leaving the premises.

7. Mattress in a Box Products

Mattresses supplied vacuum packed or rolled should be:

  • Opened carefully
  • Allowed to fully expand
  • Left for up to 24–48 hours before full use where recommended

Once opened, mattresses may not be eligible for return for hygiene reasons unless faulty.

8. Damaged or Faulty Deliveries

Please inspect your order as soon as possible after delivery.

Any visible damage, missing items, or faults should be reported within 48 hours with photographs where possible.

Failure to report issues within this timeframe may affect our ability to resolve the matter quickly.

9. Ownership & Risk

Ownership of goods transfers to the customer once full payment has been received and the goods have been delivered or collected.

Risk of damage or loss passes to the customer upon successful delivery or collection.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Half Price Furniture Warehouse

Unit B 118, Birmingham Road, Lichfield, Staffordshire, WS14 9BW
01543 251840
sales@halfpricesuites.net